Support
Support for document orders
Help for customers ordering, downloading, or integrating documents into team/API workflows.
Support flow
Support requests are routed by order, delivery, billing, and API context.
1
Request received with order context
2
Routed to the right queue
3
Registry and payment context checked
4
Resolution or next action returned
Status
Order status
Order progress, selected registry entity, court, HR number, and delivery status.
PDFPDF delivery
Missing documents, failed downloads, manual review, and delivery evidence for a completed order.
PaymentBilling and receipts
Receipts, invoices, payment authorization, failed capture, refunds, and subscription questions.
IntegrationsAPI and teams
API behavior, plan limits, webhooks, order status, and team integration questions.
Before contacting us
Send the facts that resolve the case
The fastest support path includes a company name, HR number or court, the order ID if one exists, and what the user expected to receive.